LA Hotel Information
Welcome to the Altenbroek Country Estate!
A peaceful location on a beautiful estate in the middle of the EURegion.
Our hotel is your home away from home!
You can find all the information you need for the most comfortable stay, from A to Z, on this page.
We wish you a pleasant and relaxing stay here at the Altenbroek Country Estate.
With hospitable greetings,
Altenbroek Team
Reception is available 24/7 via key 9 on the telephone in your room.
HOTEL INFORMATION FROM LA TO Z
A
Arrival
From 15.00 p.m. the rooms are available and you are welcome in our hotel.
Adaptors
Chargers and foreign adapters are available at the reception.
Address Altenbroek Estate
Altenbroek 4, 3798 's Gravenvoeren, Belgium.
B
Bathrobes
Bathrobes are available at the reception.
Bank
For banking matters you can contact the following bank:
- KBC Voeren, Pley 7, 3798 'S Gravenvoeren, Belgium.
Bar
There is a bar in the hotel.
Bicycle parking
Our bicycle shed is located in the courtyard. It is not allowed to place the bicycles somewhere else. The use of the bicycle shed is at your own risk.
Bicycle rental
There is no better way to discover the Voer-region than by bike. In cooperation with bicycle rental company Freddy Pinkers in s' Gravenvoeren, we rent out various types of bicycles. Please contact the reception for the possibilities. Please reserve your bicycle at least 24 hours in advance (button 9).
Board games
There is a small selection of games that you may borrow. Ask for the possibilities at the reception.
Breakfast
Breakfast is served in our breakfast restaurant on Monday to Friday from 07:30 a.m. to 10:30 a.m. On Saturday and Sunday and from 08:00 a.m. to 11:00 a.m. In good weather it is also possible to have breakfast on the terrace.
Bus services
There is a regular bus service from 's Gravenvoeren, line 39B to Tongeren and to Teuven.
C
Check-in
Check-in is possible from 15:00 p.m. If you want to leave your luggage before check-in, this is possible after consultation at the reception.
Check-out
Check-out is possible until 11:00 a.m. at the latest. A later check-out - for a fee - is only possible on the basis of availability and can be requested at the reception.
On the day of check-out, between 09:00 a.m. and 10:00 a.m. , it can be very busy at the reception. We kindly ask you to take this into account.
Complaints
In case you are not satisfied during your stay, please let us know in time. This gives us the opportunity to take away your dissatisfaction during your stay and offer a suitable solution.
Cot
A cot can be provided on request. For more information, please contact the reception (button 9).
D
Do not disturb
If you want privacy, hang the 'Do Not Disturb' sign on the door handle. However, after 13:00 p.m. your room will not be cleaned on that day.
Dogs and other pets
Unfortunately, dogs and other pets are not allowed in our hotel. If pets are brought into the hotel, access may be denied.
E
Emergency
In case of emergency call 0112. Reception is available 24/7 via button 9 on the telephone in the room.
Entrance
The entrance at the reception and the entrance at the inner courtyard are open all day. From 23:00 p.m. these doors are locked but can be opened at any time with your room key. So always take this with you when it gets late!
Extra linen
Extra pillows, blankets, sheets or towels can be brought to your room on request.
F
Fire alarm
If the fire alarm goes off, follow the instructions on the escape plan. The escape plan is posted in each room against the door. In public areas, follow the instructions of the staff.
Fire extinguisher
There are fire extinguishers on every floor. Upon arrival, familiarise yourself with the hotel's escape routes.
Found or lost items
Found or lost something? Please contact the reception (button 9).
G
Guest supplies
There are standard guest supplies in every hotel room. If you are missing something like a toothbrush, shaving kit, slippers, paper, pen or something similar.
Please contact our reception (button 9).
H
Hairdryer
Every room has a hairdryer in the bathroom.
House rules
For your and our safety, below are the house rules that apply at Altenbroek Estate. Everyone is obliged to abide by these rules. Violation of any of these house rules may result in immediate denial of access to the hotel and reporting to the police:
- Our entire hotel is smoke-free.
- We ask you to dress appropriately in the restaurant and public areas of the hotel.
- Please show consideration for other guests when making noise in the various areas of the hotel.
Think about: loud talking, volume of the television, etc.
- We do not serve alcoholic beverages to persons under the age of 18. In case of doubt, our staff
may ask for a valid ID.
- The use and possession of narcotics or laughing gas cartridges is prohibited.
- Finally, we ask you to abide by the norms and values generally accepted in society and, of course,
the rules applicable in Belgium.
I
Internet
Landgoed Altenbroek has wireless internet (wifi) in the entire hotel. The use of this is offered free of charge. No login code is needed to use the internet.
Do you need help? Please contact the reception (button 9).
Would you like to use a laptop or would you like to print something, this is possible in our reception area.
K
Room key
The room key is a large key. If you come back from your day out later than 23:00 p.m., we advise you to take your room key with you. With this key you can always open the door of the hotel through the courtyard.
L
Liability
The Altenbroek Estate does not accept any liability for loss of or damage to property. Valuables can be stored in the safe in your room.
Luggage storage
If you would like to store your luggage briefly before check-in or check-out, this is possible. Please contact the reception desk (button 9).
Packed lunch
A packed lunch can be arranged on request. Please contact the reception for this.
M
Meetings
Altenbroek Country Estate has 2 multifunctional meeting rooms. For more information about the use of these rooms, please contact our reception.
Minibar
Each room has a minibar. It is filled with Altenbroek water.
N
Nuisance
It is not permitted to cause nuisance to the other guests with, for example, loud music, inappropriate behaviour or noise of any kind.
P
Parking
At the side of the hotel at the large car park there is free parking for our hotel guests.
Payment
We accept cash, debit card, Diners Club, Mastercard and Visa.
In order to avoid unnecessary waiting time at check-out, we advise you to pay your hotel bill on the evening before your departure.
Pharmacy
You can find the nearest pharmacy at the following address:
Krausch, Kloosterstraat 7, 3798 's Gravenvoeren, Belgium, telephone number: + 32 4 381 02 93.
R
Reception
The reception is open daily from 07:00 a.m. to 23:00 p.m. and will be happy to provide you with any information. After 23:00 p.m. you can ask the staff in the restaurant or reach our night porter via key 9 on the phone.
Restaurant
In our restaurant, you can enjoy a delicious drink, a cup of coffee, a lunch or an extensive dinner. The restaurant is open from 12:00 a.m. and closes around 23:00 p.m.
In quiet periods, the opening hours can be adjusted.
For more information, please visit our website or contact our reception desk at: welkom@altenbroek.com or +32 4 268 01 62.
Reservation for the restaurant is necessary!
Room service
Available on request at the reception desk (button 9).
S
Safe deposit box
All hotel rooms are equipped with a safe in which you can store your valuables.
Security cameras
For security reasons, various cameras have been placed in and around the hotel. In the event of an emergency, recordings can be shown to third parties as supporting material.
Silence area
The Altenbroek Country Etate is located in a silence area officially declared by the Flemish Government.
Smoking
Altenbroek Estate is a non-smoking hotel. This means that smoking is not allowed in all rooms, flats and public areas. A fine of € 250.00 is imposed for violations.
T
Taxi
If you need a taxi, please contact the reception desk (button 9).
Telephone
There is a telephone in your room. This telephone is exclusively for calls to the reception desk.
- Reception: dial 9
- Other hotel room: dial the room number
- General emergency number: 0112
- General practitioners: Doctor Ernon GP, Drees 16, 3798 Voeren (043/81.07.51.)
- Police service centre: 0101
- Tourist Information office: www.voerstreek.be / tel: +32 (0)4 381 07 36
Towels
If you need an extra towel, please contact the reception.
Trips
At the reception you can get information about the different excursions that are possible in the region.
U
Umbrellas
It is possible to borrow umbrellas at the reception.
W
Washing and ironing service
For more information on dry cleaning, clothes repair, use of iron and ironing board, please contact the reception.
Wake-up service on TV
You can set your preferred wake-up time on the TV itself.